Quality & Compliance

Our Commitment to Quality

At Leaders Care, quality is more than a standard — it’s our promise.
We are committed to delivering safe, reliable, and person-centered services across all our programs.

Our operations are governed by international and national best practices, ensuring every client receives consistent excellence in care.

Check our Quality Policy:

Download
team performance optimization roadmap

ISO 9001:2015 – Quality Management System

Leaders Care is proudly ISO 9001:2015 certified, demonstrating our commitment to:

Continuous improvement and evidence-based decision making
Client-focused service delivery
Strong leadership and accountability
Risk management and compliance
Measurable outcomes and satisfaction monitoring

Our ISO-certified Quality Management System ensures that every process — from client onboarding to service review — is regularly monitored, evaluated, and improved.

ACIS 5.0 – Attendant Care Industry Standard

We are accredited under ACIS 5.0, the national standard for quality and safety in the attendant care industry.
This certification ensures:

Safe and effective personal care delivery
Competent, trained, and qualified staff
Transparent governance and reporting
Compliance with NDIS Quality and Safeguards Commission requirements
Protection of client dignity, privacy, and independence

Our ACIS accreditation reinforces our capability to support clients with complex needs and high-intensity care in a safe and controlled environment.

Unlock your potential and transform your life today!

Our care helps older Australians stay safe, healthy, and connected at home.

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02 8883 4594

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